SEOAssistant Online Software Terms of Service

I. Definitions

Operator means SENDINGO spółka z ograniczoną odpowiedzialnością, National Court Register (KRS) number 0000393749, Tax Identification Number (NIP) 8943031099, National Business Registry Number (REGON) 021677255, with its registered office at ul. Władysława Grabskiego 15/10, 53-535 Wrocław, Poland.

Service means the online service operated by the Operator at https://seoassistant.pro, the SEOAssistant application and any other address indicated by the Operator, together with their functionality.

User means a natural person, legal person or organizational unit capable of acquiring rights and assuming obligations that uses the Services.

Account means the User’s individual panel that enables the User to access the Services and manage settings, projects and access permissions.

Login means the User’s unique identifier, normally an email address. Password means the authentication string selected by the User, unless another authentication method is provided.

Services means services provided electronically through the Service, including SEO, content and analytical support, automations, reports, recommendations, content proposals, audits and data integrations.

Project / Website means the settings related to a particular domain, store or data source for which the Services are provided.

External Data means data retrieved through an integration, for example from Google Search Console, an e-commerce platform, a CMS or an analytical or advertising tool, within the scope configured by the User.

User Content means data and materials entered into the Service by the User or retrieved on the User’s instructions, including product and category content, CMS materials, files, exports and integration credentials.

Output Materials means recommendations, reports, analyses, content proposals, tasks and optimization suggestions generated by the Service from available data, including with the use of algorithms and AI.

Trial Period means a free Account trial, if offered, on the terms shown in the Service. Subscription Plan means the selected scope, limits and price specified in the current pricing. Subscription Period means the applicable billing period.

Agreement means the agreement for electronically supplied services between the User and the Operator under these Terms. Terms means this document.

II. General provisions

1. These Terms set out the rules for using the Service and the rights and obligations of the Operator and Users.
2. The Service supports SEO operations and content management, in particular by analyzing data, preparing reports, prioritizing tasks for products, categories, manufacturers, CMS pages and blogs, proposing content and optimization changes, automating imports and exports and connecting configured external systems.
3. Use of the Service requires acceptance of these Terms.
4. The Operator may use subcontractors, including hosting, analytics, email, payment and data-processing providers, subject to applicable security and legal requirements.
5. The Operator takes reasonable steps to keep the Service stable and secure but does not guarantee uninterrupted availability.

III. Technical requirements

1. The User needs an internet-connected device, a current web browser and an active email account.
2. The Operator is not responsible for limitations caused by the User’s equipment or software or by third-party providers, including API restrictions, limits and outages.

IV. Registration and Account

1. Access to the Services requires an Account and authentication.
2. Registration requires at least a Login and, where applicable, a Password. The Operator may also require billing information.
3. The User must provide accurate and current information that does not infringe third-party rights.
4. The User is responsible for Login and Password security and for activity performed through the Account, including activity by invited team members.
5. The Operator may refuse registration or restrict an Account where there is a justified suspicion of a breach of law, these Terms, Service security or third-party rights.

V. Trial Period

1. If a Trial Period is offered, its duration and available features will be stated in the Service.
2. The Operator may restrict repeated Trial Periods, including Accounts created to avoid payment.
3. After the Trial Period, continued use may require selection and payment of a Subscription Plan.

VI. Rules for using the Services

The User must use the Service in accordance with law, these Terms and the rules of connected providers. In particular, the User must not:

• use bots or automations in a way that disrupts the Service;
• attempt unauthorized access or conduct security testing without the Operator’s consent;
• scrape the Service or circumvent Subscription Plan limits;
• submit unlawful content or content that infringes copyright, personal rights or trade secrets;
• use the Service for spam, misleading content, doorway pages, cloaking or other activity that violates search-engine guidelines.

Output Materials support decision-making and do not guarantee any particular ranking, traffic, conversion or sales result.

VII. Integrations and External Data

1. The User may connect third-party services and grant the permissions required to provide the Services.
2. The User confirms that it is entitled to provide the relevant permissions and data.
3. The Operator uses External Data only to provide the Services, in accordance with User settings and applicable law.
4. The Operator is not responsible for the accuracy, completeness or availability of External Data, changes to third-party APIs or restrictions imposed by their providers.

VIII. Content and intellectual property

1. Rights in the Service, including its code, interface, trademarks, logos and layout, belong to the Operator or authorized third parties.
2. User Content remains the property of the User or other entitled party. The User grants the Operator a non-exclusive license to process, store, analyze and export User Content only to the extent necessary to provide the Services.
3. The User is responsible for the final use and publication of Output Materials and for compliance with law and the rules of relevant platforms.
4. The Operator may remove or restrict content that breaches law, these Terms or third-party rights or creates a security risk.

IX. Fees and billing

1. The Service is paid, except for any Trial Period or implementation offer expressly shown in the Service.
2. Features, limits and prices are stated in the current pricing.
3. Fees are charged in advance for the Subscription Period unless indicated otherwise.
4. Available payment methods are specified in the Service. Where recurring payments are used, the User authorizes recurring charges until cancellation.
5. Non-payment may result in feature restrictions, Account suspension and, after the applicable retention period, deletion of data.
6. Pricing changes apply from the next Subscription Period. A User who does not accept a change may cancel before the new period begins.

X. Duration, cancellation and Account deletion

1. The Agreement is concluded for the period resulting from the selected Subscription Plan.
2. The User may cancel in accordance with the controls available in the Service, normally effective at the end of the paid Subscription Period.
3. After Account deletion, access ends and data may be removed after a technical export period, subject to legal retention obligations.
4. The Operator may terminate the Agreement immediately or with notice where the User materially breaches these Terms, law or security requirements.

XI. Maintenance and force majeure

1. The Operator may carry out maintenance, updates and technical interruptions and will seek to keep them as short as reasonably possible.
2. The Operator is not responsible for failure caused by force majeure or third parties, including cloud, telecommunications and API providers.

XII. Liability

1. The Operator does not guarantee specific business or SEO outcomes.
2. The Operator is liable for intentional damage and otherwise only within the limits permitted by applicable law.
3. The User is responsible for the legality of User Content, publication decisions, implementation of Output Materials and the data and permissions supplied to integrations.

XIII. Personal data and data processing

1. The Operator is the controller of Account and billing data. Further information is available in the Privacy and Cookie Policy.
2. Where the Operator processes personal data on behalf of the User, the parties may enter into a data processing agreement made available by the Operator.
3. The Operator applies technical and organizational safeguards appropriate to the relevant risk and may use subprocessors in accordance with the Privacy and Cookie Policy and applicable data processing agreements.

XIV. Complaints and contact

1. Complaints may be submitted electronically to the contact address shown in the Service or in writing to the Operator’s registered office.
2. A complaint should identify the User, describe the issue and relevant circumstances and state the requested resolution.
3. The Operator will review a complaint within 14 business days of receipt, unless the circumstances require more time and the User is informed.
4. In business-to-business relationships, statutory warranty rights may be excluded to the extent permitted by law.

XV. Data export and deletion

1. The User may request or perform an export to the extent supported by the Service, including reports, tasks, project data and generated content.
2. After the Services end, data may remain available for export for the period indicated in the Service and may then be deleted.
3. Additional data-portability or exit provisions may be provided in a separate notice where required by law.

XVI. Changes to these Terms

1. The Operator may amend these Terms for material reasons, including changes to law, the Services, security, infrastructure or pricing.
2. The Operator will provide advance notice through the Service and/or by email.
3. A User who does not accept a change may terminate the Agreement before the change takes effect, normally at the end of the paid Subscription Period.

XVII. Final provisions

1. Polish law applies to matters not covered by these Terms.
2. The parties will first seek an amicable solution. If no agreement is reached, jurisdiction will be determined by generally applicable law.
3. These Terms are available free of charge through the Service.